We would prefer if you can wait the 4-5 weeks, but we understand sometimes the unexpected happens! If you would like your custom project to be expedited to be finished within 3-4 weeks, the charge for the expedited order will be $150.00. If we need to add engravings to the ring, please allow an extra day for the labor. Parts of the extra charges is for our CAD artist and bench jeweler who have to pull overtime to finish the project on time. For more details on the actual custom 3D experience, please click here: http://www.loveandpromisejewelers.com/3d-experience/
PLEASE LEAVE YOUR 1) NEEDED ARRIVAL DATE IN NOTES TO ENSURE WE GET ITEM TO YOU ON TIME 2) ORIGINAL INVOICE NUMBER TO ENSURE WE RUSH THE CORRECT PROJECT (This applies only to projects that are not purchased simultaneously with the RUSH link together). ALL RUSHED AND CUSTOM PROJECTS ARE NON REFUNDABLE.
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Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 5 days of delivery
Ship items back to me within: 7 days of delivery
Love & Promise Jewelers offers a 5-day money-back guarantee or exchange on all purchases (this excludes items that are custom-made, engraved, specialty sizes, rushed, discounted, and items on payment/financing plans). Rings purchased within the sizes 3.5-8 are eligible for the 5-day money-back, excluding our Chic Classics Collection. Specialty sizes, such as anything under size 3.5 and over size 8, is nonrefundable. For our Chic Classics Collection, the sizes of 4-10 are eligible for a return or exchange; sizes below 4 and above 10 will be considered a specialty size. Returned items must be new and with original tags. No exceptions 🙏
For further information on our policies, please visit: https://www.loveandpromisejewelers.com/policies
We are happy to rush most orders if you are in a time crunch. Please note that all rushed projects are non-refundable.
For more information on rushed orders, please visit our listing https://www.etsy.com/listing/150864799/rush-production-timeexpedited-orders?click_key=6403e32dff483e88365f75ab5e7beb5c415791f6%3A150864799&click_sum=9c227f14&ga_search_query=rush&ref=shop_items_search_2&frs=1&crt=1&sts=1
We are pretty flexible on the manner of which you'd like to pay. We only ask that the item be paid in full within 3 months 🙏. Please note, we will NOT start the project until the item is at least 50% paid off. Thank you in advance for understanding. Layaway option is not available for certified diamond engagement rings that are 1ct and over (center stone).
All layaway projects are nonrefundable; this includes partial payments.
ALL OUR UPS & FedEx PACKAGES REQUIRE ADULT SIGNATURE in order for package to be released + a phone number in case they need to reach you regarding your package. IF PACKAGE IS ALREADY SHIPPED OUT and you need to change your address, you will be required to pay $20-$35 to change the address. IF WE DO NOT RECEIVE A CONTACT NUMBER PRIOR TO SHIPPING, we will NOT SHIP OUT the package until we receive the phone number. Our insurance company is one of the best jewelry insurance companies in the market, but they are also the strictest. Thank you for understanding.
Prices are subject to change as we follow the current shipping prices provided by the shipping companies. Thank you for understanding 🙏
Dec 29, 2022
Apr 21, 2021
Well worth the money! Considering I saved a lot on the ring by choosing moissanite, I was able to also afford the rush fee. I received photos of the completed ring for me to review a day before the estimated date. I was able to also upgrade the shipping to overnight and received it safely the very next day. So happy with everything about this entire process!!
Jan 6, 2015
Shipped on time, very fast for a custom order!
Sep 10, 2014
I certainly can't "complain," because I got my product in a timely fashion. However, a little better communication of what exactly I was getting for my rush production payment would have been nice. All around, great experience.