This is for additional service(s) to a pending project. Please include the following information.
1) Original order number? (If listing purchased separately)
2) What type of service is to be done to project?
Please note, that upgrades or changes outside of the original listing's drop down option is considered a custom order. All custom or personalized items are non-refundable and not exchangeable.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 5 days of delivery
Ship items back to me within: 7 days of delivery
Love & Promise Jewelers offers a 5-day money-back guarantee or exchange on all purchases (this excludes items that are custom-made, engraved, specialty sizes, rushed, discounted, and items on payment/financing plans). Rings purchased within the sizes 3.5-8 are eligible for the 5-day money-back, excluding our Chic Classics Collection. Specialty sizes, such as anything under size 3.5 and over size 8, is nonrefundable. For our Chic Classics Collection, the sizes of 4-10 are eligible for a return or exchange; sizes below 4 and above 10 will be considered a specialty size. Returned items must be new and with original tags. No exceptions 🙏
For further information on our policies, please visit: https://www.loveandpromisejewelers.com/policies
We are happy to rush most orders if you are in a time crunch. Please note that all rushed projects are non-refundable.
For more information on rushed orders, please visit our listing https://www.etsy.com/listing/150864799/rush-production-timeexpedited-orders?click_key=6403e32dff483e88365f75ab5e7beb5c415791f6%3A150864799&click_sum=9c227f14&ga_search_query=rush&ref=shop_items_search_2&frs=1&crt=1&sts=1
We are pretty flexible on the manner of which you'd like to pay. We only ask that the item be paid in full within 3 months 🙏. Please note, we will NOT start the project until the item is at least 50% paid off. Thank you in advance for understanding. Layaway option is not available for certified diamond engagement rings that are 1ct and over (center stone).
All layaway projects are nonrefundable; this includes partial payments.
ALL OUR UPS & FedEx PACKAGES REQUIRE ADULT SIGNATURE in order for package to be released + a phone number in case they need to reach you regarding your package. IF PACKAGE IS ALREADY SHIPPED OUT and you need to change your address, you will be required to pay $20-$35 to change the address. IF WE DO NOT RECEIVE A CONTACT NUMBER PRIOR TO SHIPPING, we will NOT SHIP OUT the package until we receive the phone number. Our insurance company is one of the best jewelry insurance companies in the market, but they are also the strictest. Thank you for understanding.
Prices are subject to change as we follow the current shipping prices provided by the shipping companies. Thank you for understanding 🙏
Jan 2, 2023
Dec 26, 2022
Great customer service. Very helpful. Quick to respond when I needed to update the shipping address and make sure the order was delivered in time for Christmas
Nov 17, 2022
May 17, 2022